FAQs

Shipping FAQs

1. Where do you ship to?

We currently ship to [list countries/regions]. If your country is not listed, please contact us, and we’ll do our best to accommodate your request.

2. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 3 business days, and delivery takes10 business days. You’ll receive a tracking number once your order ships.

3. Do you offer free shipping?

NO,

a flat shipping fee of 30$ will apply.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package on our website or the carrier’s site.

5. What if my package is lost or delayed?

If your package is lost or significantly delayed, please contact us at [Dogssgod003@outlook.com], and we’ll work with the shipping carrier to resolve the issue.

Returns & Refunds FAQs

We do not accept refunds for any reason, such as not liking the item you received or the size being inappropriate. Be sure to choose the right size before placing an order. All sales are final and we do not accept returns unless the product is defective or damaged. If you receive a defective item, please contact us within 7 days of receiving your order. We will require photographic evidence of the defect and will assess the situation on a case-by-case basis.If a defect is confirmed, we will further discuss solutions with you.



If you have any questions or concerns about our return and exchange policy, please feel free to contact us. We are here to assist you and will do our best to resolve any issues you may have.

Payment FAQs

1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods depending on your region.

2. Is my payment information secure?

Yes, your payment information is securely processed through our encrypted payment gateway. We do not store any credit card details on our servers.

3. Can I pay with a different payment method after placing an order?

Unfortunately, once an order is placed, we cannot change the payment method. You’ll need to cancel the order and place a new one with the correct payment method.